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Terms and Conditions of Products Orders and Deliveries
Prolong have attempted to describe products accurately, however slight variations in the look of the actual goods and packaging may occur. We take care to show correct sizes and specifications and such descriptions, whilst given as a guide, are subject to alteration by the seller without notice. Any claim howsoever arising will not exceed the price of the goods supplied to the buyer.
Prolong shall not be liable for any consequential loss whether this arises from a breach of duty in contract or in any other way. The company cannot accept any liability for a failure to comply with specific instructions. This statement does not affect your statutory rights. Goods are sold on the understanding that they are to be used only for their intended purpose.
Prolong will accept no responsibility for trained or untrained personnel without qualified supervision using or misusing product supplied by us.
All offers are subject to stock availability.
By placing an order with Prolong, the buyer and seller accept the following conditions…
Terms & Conditions:
DEFINITIONS - In these terms and conditions ‘the seller’ or ‘the company’ means Prolong and ‘the buyer’ mean the Purchaser of goods from the seller under these terms and conditions.
INTELLECTUAL PROPERTY - Copyright, trademarks, database and other intellectual property rights protect the goods supplied. You may not reproduce, modify or copy or distribute or use for commercial purposes any of the materials or content without the written permission of Prolong.
PRICES - Are those ruling at dispatch and are subject to alteration as may be necessary. Unless otherwise stated prices are inclusive of GST.
ORDERING - Ordering can be done via the smilingdick.com website.
BILLING/PAYMENT - Payment is due to the company in full prior to dispatch of goods by credit card or PayPal.
SUGGESTED RETAIL PRICE - The retail price of the Prolong products has been carefully considered to take in to account market demands and value. Retailers are encouraged to stay within $1 of the RRP.
CLAIMS - Claims for loss or damage to goods in transit cannot be accepted unless the company is advised within 48 hours of receipt of goods in the case of damage. The company must be informed in writing within 14 days of date of invoice in the case of loss. The company will not entertain claims made outside the stated time limits.
RETURNED GOODS - If you wish to return unwanted goods please ensure that any product you have bought is in original condition and unaltered (for example the addition of personalised logos), unused and sent back to us with its original packaging. Your statutory rights are not affected. Refunds will be subject to the purchase price and the customer incurs the shipping & handling costs. Postage charges will not be refunded. Returned goods will only be accepted where a Returns Authorisation has been given. The relevant reference number must be quoted on accompanying documentation. For your own protection, please obtain a tracking number from your postal company of choice, as the company accept no responsibility for lost parcels.
DELIVERY - The times quoted (if any) are given in good faith, but shall not be binding. Prolong can accept no responsibility for transport delays or circumstances out of their control causing late delivery. Neither Prolong nor their designated carrier will accept claims for consequential loss due to late deliveries.
DELIVERY CHARGES - Parcels will be sent by Australia Post. Parcels sent on a 5-10 working days may sit in a queue when order volumes are high but are still sent on a courier tracked service. You can jump this queue by opting for our Express Delivery services.
EXPORT - Prolong does not export, however please contact us as we can discuss how Prolong can meet your needs.
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