How will my Prolong Device order get to me?
All our deliveries are sent via Australia Post and are fully trackable and insured. Standard Delivery usually arrives within 2-7 business days, and Express will usually arrive between 1-3 business days.
To get an estimate of when your delivery will arrive, click here. All products are shipped from NSW 2567.
Help, my Prolong order hasn't arrived! What do I do?
If you’ve waited over 12 business days and your order still hasn’t arrived, shoot us an email at firstname.lastname@example.org
Do you deliver Prolong products internationally?
Not yet - but we’re working on it. If you’re US-based, please visit our US site. Our UK site is coming soon!
What is your return policy?
If the device is unopened and unused and we will accept returns within 7 days, for a full refund minus shipping. If the device is faulty, please contact us and we will issue a replacement free of charge.