Delivery & Returns

How will my Smiling Dick order get to me?

If you’re inside Continental USA, your order will be sent from the East Coast, either via UPS. Once you place your order, it can take between 5-10 business days to arrive.

If you live in Hawaii, Alaska, APO, FPO, or any other US territory, your Prolong will arrive via USPS Priority Mail.

Help, my Smiling Dick order hasn't arrived! What do I do?

If you’ve waited over 12 business days and your order still hasn’t arrived, shoot us an email at

Do you deliver Smiling Dick products internationally?

Not yet - but we’re working on it. If you’re US-based, please visit our US site. Or if you’re looking to train Down Under, visit our Australian site.

What is your return policy?

If the device is unopened and unused and we will accept returns within 7 days, for a full refund minus shipping. If the device is faulty, please contact us and we will issue a replacement free of charge.